Shipping policy
Mineral Treasury carefully packs every order to help protect mineral specimens during transit. Because many of our specimens are natural, delicate, and one-of-a-kind, we take extra care when preparing shipments.
Processing Time
Orders are generally processed and prepared for shipment within 1–2 business days after payment is received.
Orders placed on weekends or holidays will normally begin processing on the next business day. During periods of unusually high order volume, processing may take slightly longer.
Shipping Within the United States
Mineral Treasury currently ships to addresses within the United States.
Available shipping methods and estimated costs are displayed at checkout based on the destination, shipment weight, and available carrier services.
We currently offer shipping services through carriers including USPS and UPS.
Free Shipping
Orders totaling $200 or more qualify for free standard shipping within the United States unless otherwise indicated at checkout.
The $200 minimum is calculated after discounts and before any applicable taxes. Mineral Treasury will select an appropriate standard shipping service for qualifying free-shipping orders.
Packaging Mineral Specimens
Mineral specimens may be fragile and require additional protective packaging. We select packaging based on the size, weight, shape, and fragility of the specimen or specimens in your order.
Multiple specimens purchased in the same order may be shipped together when we determine that doing so can be done safely. In some circumstances, an order may be divided into multiple packages to protect the specimens.
Tracking
Tracking information will be provided when available after your order has been prepared for shipment. Please allow time for the carrier's tracking system to update after the shipping label is created.
Delivery Estimates
Delivery dates shown at checkout or in tracking information are estimates provided by the shipping carrier and are not guaranteed by Mineral Treasury.
Carrier delays caused by weather, transportation disruptions, holidays, or other circumstances outside our control may affect delivery times.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will attempt to correct the address if the order has not yet shipped.
Mineral Treasury is not responsible for delays or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Damaged Shipments
If a specimen arrives damaged, please retain the specimen and all packaging materials, including the shipping box.
Contact us as soon as possible and provide photographs of the damaged specimen, interior packaging, shipping box, shipping label, and any visible exterior damage. These materials may be required to document a carrier claim.
We will review the situation and work with you toward an appropriate resolution. Because many Mineral Treasury specimens are one-of-a-kind, an identical replacement may not be available.
Lost or Missing Packages
If tracking indicates that your shipment has been significantly delayed or appears to be lost, please contact us so we can assist with investigating the shipment with the carrier.
If tracking shows a package as delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, building management, or the carrier. If the package still cannot be located, contact us and we will assist where reasonably possible.
International Shipping
Mineral Treasury does not currently offer international shipping. We may add international destinations in the future.
Questions
If you have questions about shipping, packaging, or an existing order, please contact Mineral Treasury using the contact information provided on our website.